Shipping & Returns



RETAIL CUSTOMERS 

SHIPPING

Smokin Crow's shipping department operates from Monday - Saturday, 10am - 7pm (Central). Weekends and Federal holidays are excluded from our hours of operation. Smokin Crow has a 1-3 business day internal processing time to bottle, seal, label, pack and ship your order (If you select any form of overnight shipping, your order is printed and processed same-day to ensure the fastest possible delivery time). Please note that this is in addition to any projected shipping times for your shipping method of choice. We strive to get every order out as fast as possible, and we appreciate your patience during this time of high volume!  We can ship to virtually any address globally. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for all items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

A list of shipping services, including the policies and projected shipping times for each service, can be found here for USPS, here for UPS and here for Fed Ex.

 

RETURNS/EXCHANGES

You may return items that you have received that are incorrect based on your initial invoice, or any defective item, and Smokin Crow will happily issue an exchange or refund. Smokin Crow will pay the return shipping costs if the return is a result of our error. All return requests are subject to Smokin Crow administrative approval. Please contact sales to get a return authorization form to put into your shipment.

 

REFUNDS

In the event you require a refund there are two options:

Option 1) You can receive a credit directly to your account in the form of an electronic store credit coupon to use on any future orders.

Option 2.) Smokin Crow will refund the card used at the time of purchase.  This refund typically appears on the account within 7-10 business days from the issuance date.  Please note that in the event that a physical return of merchandise is required, the issuance of the refund will take place once Smokin Crow has received and verified the merchandise in question.

 

Have a question that isn’t covered here?

Any questions about your specific order can be emailed to sales@smokincrow.com, or call us directly at 469-206-3667 (please include your name and order number!).